Terms and conditions

Welcome to iOasis, a premier destination for genuine Apple products. Our online store, based in Hamburg, Germany, is dedicated to offering exceptional customer service. By using our website and engaging in purchases, you are bound by the following detailed terms and conditions.

1. Acceptance of Terms

By accessing and using the iOasis website, you acknowledge and agree to comply with these Terms and Conditions. These terms apply to all visitors, users, and others who access or use the service.

2. Product Information

iOasis takes pride in offering a diverse range of authentic Apple products, including the latest models and accessories. We endeavor to provide accurate product descriptions and specifications. However, we reserve the right to make changes, including alterations in product specifications, designs, and availability, without prior notice to ensure up-to-date information.

3. Geographic Coverage

Our services and product deliveries are available across all EU countries. Please note that delivery times and costs may vary depending on your specific location and the shipping options available for that region.

4. Shipping Costs
  • We offer free shipping for all orders exceeding 300 euros within the EU.
  • For orders below this threshold, shipping costs are calculated and displayed in the shopping cart based on the delivery location.
5. Delivery Timeline

a. General Delivery Policy:

  • Our goal is to dispatch in-stock items within 24 hours of order confirmation.
  • We utilize reputable courier services like DHL, UPS, GLS, and FedEx to offer efficient and speedy delivery, tailored to your location.
  • For products imported specifically per customer order or during high-demand periods (e.g., product launches), processing times may be extended.
  • Customers will receive an email with a tracking link as soon as their order is dispatched.

b. Specific Terms for Apple Vision Pro:

  • Upon receiving your Apple Vision Pro at our warehouse, we commit to dispatching it to the customer within 48 business hours, aiming to expedite this process as much as possible.

c. Delivery Time Estimations for Apple Vision Pro:

  • Given the high demand and unique supply chain processes for the Apple Vision Pro, delivery times may vary significantly.
  • We are unable to accurately predict the dispatch time from Apple, which could be within a week or a month after we place an order.
  • Therefore, all delivery times stated for the Apple Vision Pro are estimates and should not be relied upon as guaranteed delivery dates.

d. Limitation of Liability for Delivery Delays:

  • iOasis is not liable for any direct, indirect, incidental, or consequential damages caused by delays in the delivery of the Apple Vision Pro or any other products.
  • This limitation of liability applies to delays caused by our suppliers, courier services, customs processing, or any other circumstances beyond our direct control.

e. Communication and Transparency:

  • We are committed to keeping our customers informed about the status of their orders, including the Apple Vision Pro.
  • In the event of significant delays, timely updates will be provided via email or through our website.
  • Our customer service team is available for any inquiries regarding order status and delivery timelines.

f. Customer Acknowledgement:

  • By purchasing from iOasis, customers acknowledge and agree to the potential variability in delivery times, especially for products like the Apple Vision Pro.
  • Customers accept that estimated delivery dates are not guaranteed and that iOasis is not responsible for delays beyond our control.
6. Order Processing and Cancellation
  • Once an order is placed, it undergoes immediate processing to ensure swift delivery. Consequently, it is not possible to cancel an order once processing has commenced. We advise customers to review their orders carefully before confirmation.
  • Upon placing an order, a confirmation email will be sent to you, acknowledging the receipt of your order.
7. Return Policy
  • iOasis offers a 14-day return policy for most products, provided they are returned in their original, unopened, and undamaged condition. This policy does not apply to products imported from outside the EU, including special order items.
  • In cases of returns, the shipping costs for returning the item are borne by the customer, unless the return is due to a product defect or an error on our part.
  • To initiate a return, please contact our customer service team for guidance on the process and address for returns.
8. Warranty and Liability
  • All products sold by iOasis come with the standard manufacturer’s warranty. This warranty covers defects in materials and workmanship under normal use.
  • iOasis disclaims any additional warranties, either expressed or implied, including warranties of merchantability or fitness for a particular purpose.
  • We are not liable for indirect, incidental, or consequential damages arising from the use of our services or products, to the fullest extent permitted by law.
9. Privacy and Data Protection
  • Our commitment to your privacy is paramount. The iOasis Privacy Policy, detailed on our website, explains how we collect, use, protect, and handle your personal data.
  • We ensure compliance with GDPR and other relevant data protection regulations to safeguard your personal information.
10. Applicable Law and Jurisdiction
  • These terms and conditions are governed by and construed under the laws of Germany.
  • Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the competent courts in Hamburg, Germany.
11. Amendments to Terms and Conditions
  • iOasis reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon posting on our website.
  • It is your responsibility to regularly review these Terms and Conditions to stay informed of any changes.
12. Contact and Customer Service
  • For any inquiries, support, or assistance, our customer service team is available to help. Please contact us through our website for prompt and helpful service.
13. Pricing, Payment, and VAT
  • All product prices at iOasis are prominently displayed in Euro (€) and include the statutory VAT for products sourced within the EU.
  • For products imported from outside the EU, such as certain special edition items, VAT may not be included and will be the responsibility of the customer upon delivery.
  • Shipping costs are additional, and their calculation is based on the delivery location and order size.
  • We accept payments through major credit and debit cards like Visa and MasterCard, ensuring secure and convenient transactions.
14. Special Conditions for Apple Vision Pro Headset
  • Import and Shipping: The Apple Vision Pro is a special order item imported from the USA.
  • Customs and VAT Taxes: Customers are responsible for all applicable customs and VAT taxes that may be incurred upon delivery of the product.
  • Return Policy: Due to the specialized nature of the Apple Vision Pro headset being an import item, it is exempt from our standard return policy and cannot be returned.
15. Unsuccessful Deliveries

In the event of an unsuccessful delivery, iOasis is committed to taking the following steps to ensure that your order reaches you:

  • Address Confirmation: Upon an unsuccessful delivery attempt, we will first verify the shipping address provided by you at the time of placing the order. It is crucial that the address details provided are accurate and complete to avoid any delivery issues.
  • Coordination with Shipping Company: We will work closely with the shipping company to organize a second delivery attempt. This process involves coordinating with the courier services to ascertain the best possible solution for redelivery.
  • Return and Storage Fees: In circumstances where the redelivery attempt is unsuccessful or impossible and the product is returned to us, we reserve the right to charge you for the return shipping and storage fees. The storage fees are determined based on the price of the item and are applied as follows:
    • Items priced below 1,000 euros: A storage fee of 20 euros per day.
    • Items priced between 1,000 euros and 2,000 euros: A storage fee of 50 euros per day.
    • Items priced between 2,000 euros and 3,000 euros: A storage fee of 80 euros per day.
    • Items priced between 3,000 euros and 5,000 euros: A storage fee of 100 euros per day.

These fees are incurred to cover the costs associated with the storage, security and management of undelivered products. We advise ensuring that the delivery address is accurate and that you are available to receive the delivery as scheduled to avoid these additional charges.

We urge our customers to be readily available or to make necessary arrangements for receiving their orders on the anticipated delivery dates. Your cooperation in this regard helps us in providing efficient and timely delivery services.

16. Apple Vision Pro Specific Terms

a. Prescription Lenses Disclaimer:

  • The Apple Vision Pro is currently sold without any prescription lenses.
  • Customers requiring prescription lenses need to be aware that additional lenses will be required for optimal use.
  • Prescription lenses compatible with the Apple Vision Pro will be available for purchase separately in our store at a later date. We will notify our customers when these become available.

b. Light Seals and Headbands Sizing Information:

  • At present, it is not possible to choose specific sizes for the Light Seals and Head Bands of the Apple Vision Pro.
  • Due to this, there might be instances where the fit of these components may not be ideal for every user.
  • Individual Light Seals and Head Bands in multiple sizes are available for purchase separately in our store, allowing for a more customized and comfortable fit.

c. Customer Acknowledgement:

  • By purchasing the Apple Vision Pro from iOasis, customers acknowledge the above-stated conditions regarding prescription lenses and sizing of Light Seals and Head Bands.
  • We advise customers to consider these factors before making a purchase decision.
17. Pre-order Deposit and Cancellation Policy

For certain high-demand products available for pre-order, iOasis may require a deposit at the time of placing a pre-order. The following conditions apply to pre-order deposits:

a. Cancellation and Refund: Customers have the right to cancel their pre-order and request a full refund of the deposit within 7 days of placing the pre-order.

b. Non-refundable Deposit: If a customer decides to cancel their pre-order after the 7-day period, the deposit becomes non-refundable. However, the customer will not be billed for the remaining amount of the order.

c. Processing Phase: Once a pre-order has entered the processing phase, indicating that preparation for dispatch or customization has begun, the deposit becomes non-refundable under any circumstances.

By placing a pre-order and paying a deposit at iOasis, customers acknowledge and accept these terms. This policy ensures transparency and fairness in handling high-demand products, allowing customers to secure their desired items while understanding the commitments involved with pre-ordering.

18. Dispute Resolution and Legal Sanctions

By using the services of our online store, the Customer accepts these terms and conditions, which include, among others, provisions regarding the resolution of any disputes and sanctions for actions inconsistent with the terms of the agreement. Our company places great importance on the honesty and transparency of transactions, therefore we introduce mechanisms aimed at ensuring maximum protection against dishonest actions.


a. Arbitration: In the event of a dispute arising from the execution of agreements entered between our company and a client who is a business, the parties agree to attempt to amicably resolve the matter. If such resolution is not possible, disputes will be settled through arbitration.

b. Arbitration Procedure: Arbitration will be conducted by an independent arbitrator, appointed by agreement of both parties to the dispute. In the absence of an agreement on the choice of arbitrator, they will be appointed by the relevant chamber of commerce or another recognized arbitration institution. Both parties commit to respecting and executing the final verdict of the arbitrator.

c. Compliance with Law: This clause has been formulated in accordance with the applicable principles of European Union law, including Directive 2013/11/EU on alternative dispute resolution for consumer disputes (ADR), which encourages the use of out-of-court dispute resolution methods, and taking into account the provisions of the Code of Civil Procedure regarding arbitration.

d. The client who is a business agrees that any disputes arising from the execution of the order, received products, or payments will be resolved through arbitration, in accordance with the applicable European Union regulations.
e. Arbitration will be conducted by an independent arbitrator appointed by our company, with both parties committing to respecting his final verdict.

Sanctions for Chargeback Claims
a. The client agrees that in the case of filing a chargeback claim, our company will take all appropriate steps to resolve the situation in accordance with applicable legal regulations, including contacting the client and the financial institution to clarify the circumstances.
b. In the event it is determined that a chargeback claim was made without justified reason and constitutes a violation of the agreement terms, we reserve the right to take appropriate legal actions to seek compensation for the incurred losses, always in a manner consistent with applicable law and after exhausting the possibility of an amicable resolution.

Compensation and Sanctions
a. In the event of a breach of the agreement terms by the Client, including the unjustified filing of a chargeback claim, our company will seek full compensation for all damages resulting from such actions, in accordance with applicable law.
b. Additionally, in extreme situations, our company may seek the imposition of maximum legal sanctions, including imprisonment, if the Client’s action qualifies as a criminal offense.

Final Provisions
a. These provisions aim to protect both Clients and our company against dishonest actions and apply to all transactions made within our online store.
b. Any actions taken by our company to seek compensation or sanctions will be carried out with the highest ethical standards and in accordance with applicable law.
c. We encourage contacting our customer service in case of any doubts or problems related to the execution of an order. Our priority is to resolve all issues in a manner satisfactory to both parties, always with respect to applicable legal regulations.

19. Severability

a. If any provision of these Terms and Conditions is found by a competent authority or court to be invalid, unenforceable, or not in compliance with applicable law, it will not affect the validity and enforceability of the remaining provisions of the Terms and Conditions.
b. In the event of the invalidity, unenforceability, or non-compliance with the law of any provision of these Terms and Conditions, the parties agree to immediately take actions to replace such a provision with a new, valid, and enforceable provision that, to the greatest extent possible, will reflect the original intentions of the parties and the economic objectives they intended to achieve with the adopted provision.
c. Each provision of these Terms and Conditions is considered separate and independent from the others, and its invalidity or unenforceability does not affect the validity or enforceability of any other provisions of these Terms and Conditions.

20. Updates and Modifications:
  • iOasis reserves the right to update and modify these specific terms and conditions related to the Apple Vision Pro and other products without prior notice.

Stay up to date.

Get updates on Apple Vision Pro, including news about availability.